Once you’ve registered your return via the portal, follow the instructions on how to send your return shipment. You can track your return via our track & trace page link shared in the Return pickup email, and once we received it we will email you.
HOW TO MAKE A RETURN
Returns are free of charge.
Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores. The return must be sent to us within 10 days from the date you received your parcel.
You can easily return items by following these steps:
- Let us know which items you wish to return by registering your return online here. All you need is your order number and you can arrange collection of your return.
- Package the items you wish to return in a suitable bag or box, eg. the one you received your parcel in. Registering your return online means you don’t need to include any paperwork in your parcel.
- A courier from Delivery will attach the return label on your parcel upon collection.
- The courier will provide you with proof of return. Please keep this for your records.
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.
We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.
We will refund the value of your returned item(s) excluding the delivery fees within 30 days after receiving your return as below:
Card: If you have paid by card, we will refund the balance to the card originally used.
Cash On delivery: Please add you bank account details to you’re my KFM account and we will refund the balance directly to you bank account. Please note, even if the courier accepted card or other non-cash payment on delivery, we will still refund the balance to your bank account
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel.
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